We ship the majority of our products direct from the manufacturer. This enables us to offer you the best possible prices by keeping our overheads to a minimum. This also reduces our carbon footprint by reducing extra travel to and from us.
However this also means that products are sourced from several different countries and as a result shipping times may vary dependant upon a products location. On occasion, when ordering multiple items, you may receive several packages at different times.
We do our best to ensure a streamlined ordering and delivery service and for the majority of orders you will receive tracking numbers for all items ordered. On occasion, as we try to keep shipping costs to a minimum, tracking may not be available or may only be available while in the country of origin.
The vast majority of orders will be able to be fully tracked, but as mentioned, we ship from several different locations and delivery times will vary. This is particularly important to remember at peak periods such as Christmas.
Shipping and Processing:
All items which are stocked at our base, in Hobart, Tasmania, will be processed and shipped out within 48 hours of receiving your order.
This excludes weekends and public holidays, these orders will be processed on the next business day. All Items shipped from Hobart will be clearly marked.
All other Items will be sent directly to you from our overseas suppliers. These items will be processed within 2-7 Business days and may take, upto, an additional 7-28 business days after processing time to arrive. Upto a total 35 business days approx, this can vary depending on time of year, holidays in supply chain countries and country of origin. Generally orders are delivered much faster and well within the stated time frame.
if you have any concerns or queries please do not hesitate to contact us and we will endeavour to resolve any concerns you may have.
Most orders will include a maximum delivery time, if your delivery exceeds this time and we cannot locate your item(highly unlikely) we will offer a full refund of your purchase including any postage paid, or offer a resend. This will be dependent on your wishes.
Thank you for taking the time to read this information and considering us for your business.